Return & Replacements
At EDU MARKET, we are committed to providing high-quality solar energy supplies and ensuring customer satisfaction. This Returns and Replacement Policy outlines the conditions under which you can return or replace products purchased from our online store.
- Eligibility for Returns and Replacements
a. Time Frame:
Products must be returned or requested for replacement within 3 days from the date of delivery.
b. Condition of Products:
Products must be returned in their original condition, unused, and in their original packaging. All accessories, manuals, and documentation must be included.
c. Proof of Purchase:
A valid proof of purchase (order number, receipt, or invoice) must be provided.
- Non-Returnable Items
The following items are not eligible for return or replacement:
Products that have been used or installed.
Products without original packaging or missing accessories.
Custom-made or special-order products.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Return Process
a. Initiating a Return:
Contact our customer service team at info@edu-market.net or +971508338114 to initiate a return. Provide your order number and reason for the return.
b. Return Authorization:
Upon approval, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
c. Shipping:
You are responsible for the return shipping costs in case the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance. We are not responsible for lost or damaged returns.
d. Inspection and Refund:
Once we receive and inspect the returned product, we will notify you of the status of your return. If approved, a refund will be processed to your original payment method within 3 days. Shipping costs are non-refundable.
- Replacement Process
a. Initiating a Replacement:
Contact our customer service team at info@edu-market.net or +971508338114 to request a replacement. Provide your order number and reason for the replacement.
b. Return of Defective Products:
If the product is defective or damaged, we will provide instructions for returning the product. Upon receipt and inspection of the defective product, we will ship a replacement at no additional cost.
c. Out of Stock:
If the replacement item is out of stock or discontinued, we will offer you a comparable product or issue a refund.
- Warranty Claims
a. Manufacturer’s Warranty:
Many of our products come with a manufacturer’s warranty.
b. Store Warranty:
In addition to the manufacturer’s warranty, we offer a 1 year warranty on our products. For warranty claims, contact our customer service team.
- Damaged or Incorrect Items
a. Damaged in Transit:
If your product arrives damaged, please contact us immediately. Keep all packaging materials and the damaged item. We will arrange for a replacement or refund and cover the return shipping costs.
b. Incorrect Items:
If you receive an incorrect item, contact us within 1 day of delivery. We will arrange for the correct item to be shipped and cover the return shipping costs for the incorrect item.
- Contact Us
If you have any questions or concerns about our Returns and Replacement Policy, please contact us:
Email: info@edu-market.net
Phone: +971508338114